Office Manager/Care Coordinator

Home Helpers of Gwinnett•Lawrenceville, GA

7d•$20 - $22

About The Position

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management. You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.

Requirements

Must have prior experience as a CNA/HHA/PCA
Must have prior knowledge of Home Care Operations
Good communication, computer, and organizational skills
Possess a positive attitude, good people skills, and a professional appearance
Customer service experience
Ability to work independently with minimal supervision
Good work ethics & ability to Multitask
Must be coachable and possess ability to accept constructive criticisms

Responsibilities

Perform Client intakes and home consultations
Answer inquiry calls from clients or employees
Be the primary contact with potential clients and caregivers
Track and manage the life cycle of all new client leads
Maintain weekly KPIs and reports to the Administrator
Document all inquiry sales call in Wellsky CRM
Introduce caregiver to clients on 1st day of shift/schedule
Be part of the interview, hiring, and training process for all new staff
Manage client and employee files ensuring content complies with state and federal regulations
Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
Fill in and cover clients shifts as needed during a call out
Participate and attend Community Outreach & Community Liaisons
Attend Networking/Marketing/Recruitment events to bring in new clients and caregivers
Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
Maintains complete list of employee/caregivers call out, time off/ vacation requests.
Other duties as assigned