Office Learning & Development Manager

CooperCompanies•Trumbull, CT

52d•Remote

About The Position

CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients at critical healthcare moments. As a division of CooperCompanies, the company aims to enable patients to experience life's beautiful moments. Their offerings span contraception, fertility, birth solutions, women's and family care, and more, with over 600 medical devices and assisted reproductive technology solutions. The Office Learning & Development Manager will manage all product training and learning strategies for the Office portfolio, working closely with the Office team (Sales, Marketing, Medical Affairs) and other CooperSurgical departments to develop and implement learning initiatives aligned with strategic objectives. This role is responsible for creating, executing, and evaluating training for both new hires and existing sales representatives.

Requirements

BA/BS degree
Minimum 3-5 years of relevant experience in learning and development, medical or pharmaceutical sales with a background in women’s health and buy & bill products
Proven understanding of selling skills, adult learning principles, and disease state knowledge
Ability to learn new disease states and product knowledge quickly
Ability and willingness to travel domestically up to 50%; some nights, weekends and overnight travel may be required. Occasional international travel may also be required.
Proficient in Microsoft Suite and Adobe Acrobat; Expertise in MS PowerPoint and Excel
Strong communication skills, both live and in virtual setting
Excellent verbal and writing skills
Strong platform/presentation/facilitation skills are required
Must be able to perform all essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience as a field or certified regional trainer is a plus
Previous experience as a full-time learning and development manager with project management, including eLearning development, applied learning and technology, designing, developing, and implementing technology training and eLearning programs
Demonstrated consistent success as a medical device or pharmaceutical Sales Representative
Fundamental knowledge of adult learning principles and facilitation experience preferred
Strong understanding of sales representative role and how it aligns to patient-centric selling and product promotion
Strong project management experience to set and manage priorities, resources, goals, and initiatives
Customer or Stakeholder management experience, working collaboratively and ambiguously to achieve alignment and impact with a broader audience in mind
Proven understanding of the medical device arena with a concentration in Women’s Healthcare and/or buy & bill products
Strong interpersonal and influencing skills, as demonstrated by an ability to work well with internal departments and external customers on a variety of projects
Decision making and solution orientation
Excellent Planning and Organizational skills
Strong Presentation skills – in person or virtual
Critical thinking
Manages without authority
Manages collaboration across a matrix organization
Ability to work self-directed, independently as well as to collaborate on key issues.

Responsibilities

Manage, design, and deliver learning curriculum for all new hires and existing customer-facing colleagues, focusing on product knowledge, selling skills, and market dynamics.
Develop, implement, and facilitate effective learning programs covering clinical data, promotional messaging, marketing, business acumen, selling skills, and account management.
Serve as a Subject Matter Expert (SME) to develop high-quality training content, collaborating with internal teams or managing external vendors within budget and timeline.
Participate in and lead strategic projects to support the field sales team, collaborating with Marketing, Clinical, Regulatory, IT, Sales Operations, and Commercial Analytics on new product launches, marketing directives, and positioning strategies.
Partner with commercial teams and key business functions (Sales, Marketing, Market Access, Clinical, Medical, HR, Legal, Regulatory, Compliance) to integrate cross-functional input into training programs.
Create a comprehensive asynchronous (home study) and synchronous (live classroom) learning environment for new hires and existing customer-facing colleagues.
Analyze, design, develop, implement, and evaluate (ADDIE) learning for all phases of CooperCollege, including product certification and continuing education for experienced colleagues.
Submit all training materials in Veeva for approval and update learning materials before expiration dates.
Collaborate with the marketing team to understand products and develop learning to support marketing strategy implementation.
Work with sales leadership to align on and support sales targets and growth by developing learning for product understanding and sales strategy implementation.
Lead and train the Certified Regional Trainer (CRT) Team on new hire and ongoing field training initiatives, including monthly CRT meetings and train-the-trainer sessions.
Establish learning objectives and develop criteria for evaluating training effectiveness, making modifications as needed.
Support International training as required.
Execute MBOs aligned with business cases and yearly objectives.