Office Experience & Events Specialist

Boston Consulting Group•Washington, DC

9d•$69,000 - $77,000•Onsite

About The Position

As an Office Experience & Events Specialist at BCG’s Washington, D.C. office, you'll independently deliver outstanding workplace experiences and coordinate engaging events that reflect our culture and values. In this dual role, you'll manage daily office operations and lead event planning from concept to completion. Working closely with internal teams and external vendors, you'll ensure a seamless, professional office environment while fostering employee connection and engagement.

Requirements

Bachelor’s degree strongly preferred
2-4 years of experience in office operations, event coordination, administrative support, or hospitality, ideally within a professional services or client-facing environment
Proven experience coordinating logistics, managing vendor relationships, and executing internal events and workplace activities
Ability to independently handle operational tasks, proactively resolve issues, and mentor junior team members effectively
Proficiency with Microsoft Office Suite; willingness and ability to quickly learn new systems and technologies
Exceptional organizational skills, attention to detail, and excellent verbal and written communication
Experience maintaining budgets, tracking expenses, and efficiently coordinating resources
Ability to safely lift and move supplies weighing up to 35 pounds as needed
Flexibility to occasionally work overtime, particularly during events or busy periods, with required in-office presence five days per week

Nice To Haves

Managing complex workplace operations and events independently, with strong organizational skills, attention to detail, and proactive problem-solving
Providing thoughtful, hospitality-focused service with urgency, professionalism, and adaptability in a fast-paced environment
Communicating clearly, effectively, and diplomatically across all organizational levels, tailoring your messaging appropriately to different stakeholders
Anticipating needs, identifying opportunities to enhance processes, events, and the overall office experience, and recommending creative solutions
Collaborating effectively across multiple teams, successfully managing expectations, and thriving in complex organizational structures
Demonstrating sound judgment, flexibility, and composure when handling last-minute changes or unexpected challenges, and effectively prioritizing tasks
Building trusted relationships with colleagues, leadership, and external vendors through strong interpersonal skills
Providing mentorship, guidance, and constructive feedback to junior colleagues to support their growth and ensure consistent, high-quality performance
Consistently representing BCG’s values by maintaining integrity, confidentiality, discretion, and professionalism in all interactions

Responsibilities

Supporting daily office operations including execution of our local catering strategy and food programs
Overseeing vendor relationships, coordinating routine and specialized maintenance, promptly addressing operational issues, and tracking facility improvements
Managing office supplies, including procurement, inventory tracking, budgeting, and forecasting for office, kitchen, and event-related needs
Assists in planning and executing internal events ranging from large-scale celebrations to smaller meetings and gatherings, handling logistics such as catering, setup, AV coordination, communications, and on-site management
Serving as a liaison between internal teams (Facilities/ Hospitality, IT, Concierge, Admin Services) to ensure smooth operations and seamless event execution
Developing and managing event communications, including creating invitations, handling RSVPs, outreach, and analyzing attendee feedback
Tracking and maintaining event budgets, processing invoices, negotiating with vendors, and reconciling expenses
Contributing to strategic Office Experience projects, recommending innovative ideas, and driving improvements to enhance workplace satisfaction and employee experience
First back-up for Concierge Team, acting as the first point of contact for clients, visitors, and staff, setting the tone for the overall office experience in this highly visible role
Greeting visitors professionally, handling guest registration, escorting, and providing visitor information and amenities during their visit
Assisting employees and visitors with navigating office spaces, utilizing the desk reservation system, and facilitating guest IT access (e.g., Wi-Fi, badges)
Monitoring the concierge inbox, managing visitor access requests, and printing employee and guest badges while ensuring compliance with security protocols
Triaging and communicating meeting-support requests, such as IT needs or administrative support, to relevant teams for timely execution

Benefits

Base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF)
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year
Paid sick time on an as needed basis