Office & Customer Support Assistant

Edina•Edina, MN

6d•Onsite

About The Position

FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support. This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Requirements

Friendly and professional with customers
Comfortable communicating by phone and email
Organized and detail-oriented
Comfortable with basic sales follow-up and outbound calling
Able to learn new computer systems
Dependable and able to work independently
Willing to take on a variety of office and customer-service responsibilities
Reliable transportation
Proof of insurance
Valid driver’s license

Nice To Haves

Previous office, customer service, administrative, inside sales, or service-business experience is helpful.

Responsibilities

Answer incoming calls, check voicemail, and assist customers with routine questions.
Enter and update customer, estimate, and job information in our system.
Follow up with customers on open estimates and help move opportunities toward scheduling.
Contact past and recurring customers with seasonal service reminders.
Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
Assist with email outreach to residential and commercial customers.
Help maintain organized and accurate customer and job records.
Assist with scheduling and general office communication as needed.
Research customer, business, or facility contact information when needed.
Occasionally assist with simple residential or commercial estimates after training.
Support recruiting, marketing, job postings, and other office projects as needed.