Office CPAP Coordinator

HealthPartners Clinic Stillwater•Saint Louis Park, MN

12d•$21 - $32•Onsite

About The Position

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Requirements

One or more years of sales/customer service experience in a DME or business environment with high service standards required.
Experience managing customer service issues via telephone.
Analytical, data entry and mathematical ability.
Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook).
Ability to multitask and coordinate projects.
Phone customer services skills.
Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Nice To Haves

Associate degree or bachelor’s Degree preferred.
Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
Four (4) years clerical/data entry experience preferred.
Previous medical and customer service experience at a Durable Medical Equipment company preferred.
Sales and customer service training a plus.
Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.
Knowledge of medical customer service is beneficial.
Advanced working knowledge of electronic medical record systems is beneficial.

Responsibilities

Coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients.
Support customer service, clinical, and billing functions for HME.
Provide support and follow-up for HME patients.
Manage office supply inventory.
Procure and coordinate medical equipment.
Manage and triage department phone calls.