Office CPAP Coordinator

HealthPartners • Saint Louis, MN

11d • Onsite

About The Position

Park Nicollet is looking to hire a Office CPAP Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Requirements

• One or more years of sales/customer service experience in a DME or business environment with high service standards.
• Experience managing customer service issues via telephone.
• Analytical, data entry and mathematical ability.
• Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook).
• Ability to multitask and coordinate projects.
• Phone customer services skills.
• Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Nice To Haves

• Associate degree or bachelor’s Degree.
• Advanced degree in relevant medical field (e.g., coding, medical administrative).
• Experience with inventory management.
• Experience with electronic health care management software.
• Experience with merchandising and performing retail transactions.
• Four (4) years clerical/data entry experience.
• Previous medical and customer service experience at a Durable Medical Equipment company.
• Sales and customer service training.
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement.
• Knowledge of medical customer service.
• Advanced working knowledge of electronic medical record systems.

Responsibilities

• Coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients.
• Support the customer service, clinical, and billing functions for HME.
• Provide support and follow-up for HME patients.
• Manage office supply inventory.
• Procure and coordinate medical equipment.
• Manage and triage department phone calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed