Office Coordinator - ASC Gaylord

Munson Healthcare•Gaylord, MI

13d•Onsite

About The Position

The Office Coordinator supports Munson Healthcare’s mission, vision, and values and its performance improvement philosophy while promoting personal and patient safety and providing effective customer service. The role coordinates office schedules, staffing coverage, workflow, and clerical operations for an outpatient clinic, working with the manager and support staff. It also supports practice management systems and serves as the office EMR superuser. The coordinator maintains records, prepares management reports, collects outcome statistics, supports Meaningful Use guidelines, and assists with department process development and the annual budget. The position coordinates office and medical supply ordering, helps address office problems and complaints, and performs other assigned duties. The role is based at the new Munson Surgery Center in Gaylord, with a weekday day-shift schedule.

Requirements

High school diploma or GED required.
A minimum of one year of progressive responsibility or leadership experience in a clinical or health-related office setting is required.
Associate degree in a health-related discipline is preferred; directly related experience may be accepted in lieu of a degree on a one-for-one basis.
Desirable skills and experience include billing, coding, Powerchart, ARIA, Microsoft Word, Microsoft Excel, or other EMR experience.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. Employees must also receive an annual flu vaccine during the flu season or have an approved medical or religious exemption.

Nice To Haves

Associate degree in a health-related discipline.
Experience with billing, coding, Powerchart, ARIA, Microsoft Word, Microsoft Excel, or other EMR systems.

Responsibilities

Maintain provider office schedules and staffing coverage schedules in coordination with the manager.
Plan non-provider work schedules and assign work.
Keep records and prepare management reports, including attendance and work-group performance.
Motivate, educate, train, encourage, communicate with, prioritize, and delegate to staff; plan office workflow with management approval.
Coach support staff, work alongside them as needed, and provide input to staff annual discussions.
Ensure compliance with human resource and operational policies and procedures, and coordinate required documentation.
Assist the manager with developing and monitoring department organizational processes and implementing them; participate in Lean process flow and improvement.
Compile outcome statistics and collect data.
Participate in Meaningful Use guidelines, implementation, and compliance.
Support practice management software and serve as the office EMR superuser.
Oversee and provide clerical support for outpatient clinic phone calls, check-in, check-out, registration, appointment scheduling, insurance verification, transactions, and charge entry.
Resolve office problems and complaints and respond to provider requests about problem areas.
Assist in preparing the annual budget, including objectives and performance measures, and make recommendations on equipment requests.
Demonstrate adherence to policies and procedures.
Coordinate office and medical supply ordering.
Perform other duties as assigned.