Hospice Office Coordinator

Heartland Hospice • Circleville, OH

1d

About The Position

The Office Coordinator supports daily hospice branch operations and helps ensure compliance with non-clinical policies and practices. The position maintains accurate medical records, coordinates patient care, and provides administrative support to the hospice team. Responsibilities also include supporting human resources processes, staff onboarding, scheduling, interdisciplinary team meetings, care coordination, and routine office operations. This is a safety-sensitive position.

Requirements

• High school diploma.
• At least three years of experience in the healthcare industry.
• Proficiency in Microsoft Office Suite and electronic medical records systems.
• Strong organizational, record-keeping, filing, typing, and time-management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills and ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Nice To Haves

• Medical records experience is strongly preferred.
• HomeCare HomeBase experience is preferred.

Responsibilities

• Maintain and close medical records according to policy and review records for compliance with documentation standards.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage releases of information by obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support the branch leader with new-hire orientation and onboarding.
• Connect staff with IT, HR, and Compliance resources as needed.
• Prepare weekly schedules, review them for productivity and geographic efficiency, and coordinate approval with the Executive Director.
• Coordinate interdisciplinary team meetings and manage care coordination communications.
• Provide administrative support, including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend in-services as required.
• Perform other duties as assigned.

Benefits

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Medical insurance
• Dental insurance
• Vision insurance
• Mileage reimbursement or fleet vehicle program
• Paid time off
• Seven paid holidays
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
• Education support and tuition assistance
• Free continuing education units (CEUs)
• Company-paid life insurance
• Company-paid long-term disability insurance
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED