Hospice Office Coordinator

Gentiva Hospice • Jasper, IN

1d

About The Position

The Hospice Office Coordinator supports daily branch operations and ensures compliance with non-clinical policies and practices. The role maintains accurate medical records, coordinates patient care and interdisciplinary team activities, and provides administrative support to the hospice team. It also supports tactical human resources processes, staff onboarding, scheduling, accounts payable, and communication with IT, HR, and Compliance. This is a safety-sensitive position.

Requirements

• High school diploma.
• At least three years of experience in the healthcare industry.
• Proficiency in Microsoft Office Suite and electronic medical records systems.
• Strong organizational, record-keeping, filing, typing, and time-management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills and the ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Nice To Haves

• Medical records experience is strongly preferred.
• Experience with HomeCare HomeBase is preferred.

Responsibilities

• Maintain and close medical records according to policy, review records for documentation compliance, and obtain missing information such as physician signatures.
• Manage releases of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support the branch leader with new-hire orientation and onboarding.
• Connect staff with IT, HR, and Compliance resources as needed.
• Prepare weekly schedules, review productivity and geographic efficiency, and coordinate schedules with the Executive Director for approval.
• Coordinate interdisciplinary team meetings and manage care-coordination communication.
• Provide administrative support, including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend required in-services.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN programs for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary pet, critical illness, accident, and long-term care benefits for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED