Hospice Office Coordinator

Gentiva Hospice • Tucson, AZ

1d

About The Position

The Hospice Office Coordinator supports daily branch operations and helps ensure compliance with non-clinical policies and practices. The position maintains accurate medical records, coordinates patient care activities, and provides administrative support to the hospice team. It also supports tactical HR processes, onboarding, scheduling, interdisciplinary meetings, and communication among staff and departments.

The role requires a high school diploma and at least three years of experience in the healthcare industry. Medical records experience is strongly preferred. Candidates should be proficient in Microsoft Office and electronic medical record systems; HomeCare HomeBase is preferred. The role calls for strong organizational, record-keeping, communication, time-management, interpersonal, and adaptability skills.

This is a safety-sensitive position. Employees must meet minimum requirements to be eligible for benefits and, where applicable, state-specific requirements. The employer maintains a drug-free workplace and is an equal opportunity employer.

Requirements

• High school diploma.
• At least three years of experience in the healthcare industry.
• Proficiency in Microsoft Office Suite and electronic medical record systems.
• Strong organizational, record-keeping, filing, typing, and time-management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills and ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.
• Meet applicable safety-sensitive position requirements and, where applicable, state-specific requirements.

Nice To Haves

• Medical records experience is strongly preferred.
• Experience with HomeCare HomeBase is preferred.

Responsibilities

• Maintain and close medical records in accordance with policy and review records for documentation compliance.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage releases of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support the branch leader with new-hire orientation and onboarding.
• Connect staff with IT, HR, and Compliance resources as needed.
• Prepare weekly schedules, review them for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
• Coordinate interdisciplinary team meetings and manage care-coordination communication.
• Provide administrative support, including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend required in-services.
• Perform other duties as assigned.

Benefits

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Medical insurance for full-time associates
• Dental insurance for full-time associates
• Vision insurance for full-time associates
• Mileage reimbursement or fleet vehicle program
• Generous paid time off and seven paid holidays
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
• Education support and tuition assistance
• Free continuing education units (CEUs)
• Company-paid life insurance and long-term disability insurance
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED