Office Coordinator - Resurrection Cemetery

Archdiocese of Los Angeles•Montebello, CA

25d

About The Position

The Office Coordinator II provides a high level of support to the Cemetery Manager and Assistant Manager and assists with the day-to-day administration of cemetery and grounds operations. The role may perform the Cemetery Manager’s duties in the Manager’s absence and helps plan, organize, and direct daily cemetery operations. It also coordinates office and grounds personnel, monitors workflow, addresses operational problems and complaints, and trains and directs office support staff. The Office Coordinator assists patrons and families with pre-need and at-need burial arrangements, provides information about cemetery policies, procedures, products, locations, and costs, and prepares and processes documents such as contracts, invoices, receipts, and permits. The position also receives and processes cash payments, supports special projects, and performs other related duties as assigned. Archdiocesan employees are expected to conduct themselves in keeping with the goals and mission of the Roman Catholic Church.

Requirements

Be an active member of a Roman Catholic faith community.
High school diploma or equivalent.
Coursework in accounting, business administration, or social science.
Experience with public relations or customer service.
Knowledge of basic accounting principles and practices, general business administration, record-keeping techniques, computer operation, standard office equipment, cemetery grounds and office activities, and interpersonal skills including tact, courtesy, and diplomacy.
Skills in administrative support, providing information and assistance, public contact, telephone communications, and delegating tasks.
Ability to relate to patrons and families with empathy and compassion.
Ability to perform basic math computations accurately and effectively.
Ability to communicate effectively in written and oral form.
Ability to master cemetery policies and procedures and advise and assist patrons with burial arrangements.
Ability to train and provide work direction to office support staff and develop and maintain effective working relationships.

Nice To Haves

Three years of office or professional work experience in cemeteries or another professional office is desired.
Bilingual skills in English and Spanish are preferred.

Responsibilities

Perform the duties of the Cemetery Manager in the Manager’s absence.
Assist in coordinating office and grounds personnel to support efficient and effective operations.
Monitor and analyze office workflow and recommend improvements.
Investigate and resolve operational problems and complaints, or refer them to the Cemetery Manager as appropriate.
Counsel cemetery patrons making pre-need and at-need burial arrangements.
Prepare and process documents including contracts, invoices, receipts, permits, and other forms.
Assist cemetery patrons at the counter, by telephone, and in writing.
Receive and count cash payments and process them for deposit according to established procedures.
Apply an understanding of liturgy planning.
Operate office equipment, including a typewriter, copier, computer terminal, and calculator.
Assist the Cemetery Manager in planning, organizing, and directing day-to-day cemetery operations and activities.
Train and provide work direction to office support staff.
Provide information about cemetery policies and procedures, available product lines, locations, and costs.
Order and distribute supplies, assist with special projects, and perform other related duties as assigned.