Office Coordinator (Physical Therapy)

Midwest Orthopaedics at Rush•Lombard, IL

4d•Onsite

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a full-time Office Coordinator to join their rehabilitation team at the outpatient clinic in Lombard, IL. This role serves as the primary liaison between MOR and patients, facilitating communication with patients, clinicians, physicians, insurance companies, the billing department, and work comp adjusters. The ideal candidate will provide professional, friendly, and compassionate service to all patients and staff.

Requirements

Minimum of a high school diploma or GED required.
Front Desk knowledge and experience required, preferably in a PT clinic.
Strong background in providing excellent customer service skills.
Proficient with Microsoft Office.
Work well in a team atmosphere.
Enjoy interacting with people.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage preferred.
Strong sense of leadership skills.

Responsibilities

Professionally greet patients, answer phones, schedule appointments, complete administrative processing (authorizations and verifications), and manage reports and recordkeeping.
Maintain an appropriate inventory level of supplies needed for patient treatment and office duties.
Maintain patient confidentiality in accordance with company policies, procedures, and HIPAA guidelines.
Ensure the cleanliness and safety of the clinic.
Timely process, distribute, and track all documentation for physician signatures.
Attend to all incoming calls in a helpful manner.
Respond to client inquiries and needs politely and promptly.
Process patient payments.
Handle cancellations and assist with rescheduling appointments.
Effectively use and maintain office equipment.
Manage the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys via fax, email, or phone.
Support the Facility Manager with daily clinic operations.
Perform other responsibilities as assigned.