Office Coordinator

Cambio Property Management•Springfield, MO

About The Position

The Office Coordinator supports residents and prospective residents and helps keep community operations running smoothly. Working as an integral part of the Operations and Community teams, the role handles administrative and clerical work, resident communications, payments, records, marketing support, and move-in and move-out processes. The position also provides home tours, assists prospective residents with applications, conducts lease signings and new-resident orientations, and may provide coverage when the Community Manager is absent. The role requires one scheduled evening per week and one scheduled Saturday per month, with other non-business hours as customer traffic requires. It has no supervisory responsibilities. The employee must maintain confidentiality of resident information and comply with applicable federal, state, and company policies and procedures.

Requirements

High school diploma or GED, or one to three months of related experience in an administrative or office setting providing customer service and/or training, or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
Computer skills, including Microsoft Office Suite.
Valid driver's license and a clean driving record.
Reliable transportation to work.
An active, working personal mobile phone.
Growth mindset and willingness to test and learn.
Ability and willingness to maintain a neat, clean, and professional appearance throughout the workday and whenever present at the community.

Nice To Haves

Experience with property management software such as Manage America, Back Office, Yardi, or Rent Manager; this is a plus but not required.

Responsibilities

Build rapport with residents and prospective residents, handle community comments, suggestions, and complaints, and refer them to the appropriate manager.
Prepare and distribute resident and community communications, including rule reminders, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
Perform administrative and clerical tasks, including answering phones, typing, copying, and filing.
Show suitable inventory homes to prospective residents and guide them through the application process.
Collect and post security deposits, processing fees, rent, inspection fees, and other payments; record transactions in the ledger and issue receipts.
Call residents regarding delinquent accounts and payment.
Process move-ins and move-outs.
Prepare bills and statements for approval.
Maintain records of traffic logs, guest cards, and telephone calls.
Assist with marketing materials and resident-relations activities using sources such as Facebook, MH Village, and local newspapers.
Ensure inventory homes are move-in ready at closing.
Maintain the confidentiality of resident-file information, including income, credit reports, and assets.
Conduct lease signings and new-resident orientations.
Comply with federal, state, and company policies, procedures, and regulations.
Provide coverage when the Community Manager is absent or the position is vacant.
Work one scheduled evening per week and one scheduled Saturday per month, with other non-business hours as customer traffic dictates.
Perform other duties as assigned.