Office Coordinator — Administrative Admin — Sahara Trail

Mercy Health • Porter's Corners, OH

1d • Onsite

About The Position

The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements.

Requirements

• High School Diploma or GED (required)
• BLS Basic Life Support – American Heart Association (required)

Nice To Haves

• Bachelor’s degree (preferred)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.
• Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.
• Maintains a current knowledge of all departmental policies, procedures, functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice
• Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
• Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use.
• Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician.
• Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable.
• Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service.
• Checks patients in, schedules new patients as well as return visits.
• Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information.
• Accurately posts CPT and ICD-9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes.
• Responsible for balancing receipts and deposits at close of day.
• Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc.
• Notify physician/assistant when pre-cert problems occur
• Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back.
• Follow HIPAA guidelines for release of medical records.
• Thins charts per office schedule following chart retention regulations
• Trains new employees working at site, and well as employees who need re-training.
• Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED