Office Coordinator Clerical

Cleveland Clinic•Vero Beach, FL

2d•Onsite

About The Position

The Office Coordinator Clerical supports Cleveland Clinic Indian River Hospital’s Urology department by assisting with scheduling, triaging calls, obtaining physician referrals, and providing administrative support. The role works directly with physicians and nurses to support clinic operations, improve patient access, and deliver professional, timely customer service. The position is based at Indian River Hospital in Vero Beach, Florida, and works days from 8:00 a.m. to 5:00 p.m. The coordinator schedules appointments, diagnostic testing, and surgical procedures; manages physician calendars; communicates with patients and other departments; obtains referrals and authorizations; and maintains accurate patient, appointment, and administrative records. The role also retrieves reports, prepares surgery packets, and supports calendar, meeting, and travel arrangements as requested.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic by scheduling appointments or serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay phone messages clearly and concisely in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements as requested, ensuring required forms are completed.
Ensure patients affected by physician out days are rescheduled in a timely manner.
Retrieve laboratory and radiology reports through Net Access and dictated reports through Total eMed as needed.
Verify and update patient demographic and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Obtain required information, such as primary care provider, referring physician, and CPT/diagnosis codes, before entering requests into the referral module.
Enter reasons for all visits on appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, up-to-date documentation and files, including product and service quotes.