Office Coordinator Clerical - Heart, Vascular and Thoracic

Cleveland Clinic•Vero Beach, FL

1d•Onsite

About The Position

The Office Coordinator Clerical supports the Heart, Vascular and Thoracic Institute at Cleveland Clinic Indian River Hospital by assisting with scheduling, call triage, physician referrals and authorizations, and other administrative duties. The role supports clinic operations through direct involvement with physicians and nurses, helps patients access care, and works to resolve patient issues professionally and promptly. The position also involves managing physician calendars, arranging meetings and travel as requested, maintaining patient demographic and insurance information, retrieving lab, radiology and dictated reports through designated systems, coordinating same-day add-on appointments, preparing surgery packets, and keeping documentation and files current. The schedule is during the day, either 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m.

Requirements

High school diploma or GED.
Two years of clerical, customer service or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit and proofread.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing and surgical procedures.
Obtain physician referrals and authorizations, and identify when they are required.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic through appointment scheduling or liaison work with patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay clear, concise phone messages in accordance with Cleveland Clinic policy.
Assist with calendar, meeting and travel arrangements as requested, and ensure required forms are completed.
Reschedule patients affected by physician days out in a timely manner.
Retrieve lab and radiology reports through Net Access and dictated reports through Total eMed as needed.
Verify and update patient demographic and insurance information.
Obtain required information, including PCP, referring physician and CPT/DX codes, before entering referral requests.
Enter the reason for each visit on all appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, up-to-date documentation and files, including product and service quotes.