Office Coordinator- The Heart and Vascular Institute - Youngstown

Mercy Health BSMH • Youngstown, OH

14h • Onsite

About The Position

The Office Coordinator coordinates services for an assigned practice, working in back-office patient rooming or front-desk responsibilities according to patient volume. The position coordinates and monitors office staff and administrative functions and monitors clinical and clerical staff compliance with regulatory requirements. The coordinator maintains knowledge of departmental policies, procedures, functions, and electronic medical records; monitors quality standards; identifies and resolves problems; and communicates effectively with staff, providers, patients, and administrative personnel.

The role supports patient experience initiatives and programs, including Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, and Meaningful Use. Depending on practice needs, duties include preparing patients and equipment for exams and procedures, assisting with dressings and treatments under physician direction or supervision, maintaining supplies and schedules, coordinating procedures, and providing phone triage for same-day appointments. Front-desk and revenue-cycle tasks include answering and directing calls, collecting payments, checking in patients, scheduling appointments, posting charges and receipts, balancing deposits, and verifying insurance and authorizations. The coordinator also prepares and maintains patient charts in accordance with HIPAA and chart-retention requirements and trains new or retraining employees.

The position serves patients from neonates through geriatrics. Work may involve periods of high stress, fluctuating workloads, and constant interruptions. Physical requirements include shift work, hearing alarms and telephone/audio recordings, color vision, and use of latex products. Benefits are subject to market and employment status.

Requirements

• High school diploma or GED.
• Current BLS Basic Life Support certification from the American Heart Association.
• Demonstrated knowledge and skills to provide care appropriate to the ages of patients served, from neonates through geriatrics.
• Ability to maintain confidentiality and communicate effectively verbally and in writing.
• Ability to plan, prioritize, coordinate work, monitor quality, identify problems, and exercise judgment.
• Ability to perform shift work, hear alarms and telephone/audio recordings, and distinguish color.
• Ability to work with latex products.

Nice To Haves

• Bachelor’s degree.
• 1–2 years of healthcare experience.
• 1–2 years of extensive customer service experience.
• Experience in multiple areas of pre-access, including scheduling, pre-registration, and financial clearance.

Responsibilities

• Demonstrate and maintain competencies and skills as outlined in the departmental checklist.
• Plan, prioritize, and coordinate the work of others; maintain confidentiality; monitor quality standards; identify problems, recommend solutions, and correct errors.
• Maintain current knowledge of departmental policies, procedures, functions, and electronic medical records to make appropriate decisions with guidance from practice management.
• Work with providers to support strong Press Ganey Patient Experience scores and implement processes when scores are below benchmarks.
• Maintain, support, and communicate initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, and Meaningful Use.
• Prepare patients and equipment for exams and procedures; apply or remove dressings and administer treatment under physician direction or supervision.
• Maintain medical supply inventory and the physician’s call schedule; schedule surgeries and procedures with the Operating Room when applicable; provide phone triage for same-day appointments.
• Answer and direct phone calls, collect co-payments and deductibles, check patients in, and schedule new and return visits.
• Post charges and receipts daily, account for encounter forms, obtain missing charge information, apply CPT codes and procedure modifiers appropriately, and balance receipts and deposits at the close of the day.
• Verify insurance coverage and obtain authorizations for procedures, tests, therapy, and other services; notify the physician or assistant when pre-certification problems arise.
• Pull and prepare charts for scheduled patients, ensure required reports, faxes, and notes are present, file charts, follow HIPAA guidelines for release of records, and thin charts according to office schedules and retention regulations.
• Train new employees at the site and retrain employees as needed.
• Establish and maintain effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED