Office Coordinator Clerical - Electrophysiology and Infectious Disease

Cleveland Clinic•Vero Beach, FL

1d•Onsite

About The Position

At Cleveland Clinic Indian River Hospital, located on Florida’s Treasure Coast, we are committed to providing optimal family- and community-focused services. You will be part of a collaborative, compassionate, and innovative team of caregivers, working with state-of-the-art technology. This role is essential to the overall functioning of the Electrophysiology and Infectious Disease clinics and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family. There are opportunities to grow and evolve within your role—and even explore new career areas beyond it. As an Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support.

Requirements

High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate, edit and proofread

Nice To Haves

Medical office or insurance experience

Responsibilities

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally and in a timely manner.
Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Ensure surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.