Office Clerk- Suitland

Temco Logistics • Forestville, MD

11d • $19 - $21 • Onsite

About The Position

Temco Logistics is seeking a motivated, customer-focused Office Clerk for its Suitland, Maryland location. The role supports customers by answering inquiries, resolving issues, and helping ensure satisfaction with delivery and installation services. It also supports office operations by tracking supplies, preparing assigned documents and reports, and collaborating with colleagues and other departments.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer service or office administrative tasks.
• Strong communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Organizational skills to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite.
• Ability to adapt to a fast-paced, customer-driven environment.

Nice To Haves

• Familiarity with office management software; ERP systems preferred.
• Knowledge of Temco Logistics’ delivery and installation services or experience in a related logistics environment.
• Bilingual ability.

Responsibilities

• Provide customers with accurate information about orders, delivery status, and product details.
• Answer phone calls and respond promptly to emails, addressing customer questions, concerns, and requests.
• Follow up with customers to ensure they are satisfied with delivery and installation services.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to support customer inquiries.
• Track office supply inventory and place orders as needed.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to support seamless operations and customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED