Office Clerk (Part-time)

Kemper•New Iberia, LA

About The Position

Kemper is seeking a part-time Office Clerk to support the District Manager, district staff, agents, and policyholders in its New Iberia, Louisiana office. The role supports daily district-office operations by managing administrative processes, financial transactions, customer inquiries, and office organization. It helps ensure compliance with company policies, supports sales and service staff, and contributes to a positive, professional office environment.

Requirements

High school diploma or equivalent.
At least 1 year of administrative, office, or customer service experience.
Strong organizational, time-management, and multitasking skills.
Excellent verbal and written communication skills.
Ability to manage financial transactions accurately and accountably.
Strong customer-service mindset and willingness to assist clients and internal staff.

Nice To Haves

Prior insurance or financial services experience.
Proficiency in MS Outlook, Excel, Word, and Salesforce.

Responsibilities

Answer incoming calls, assist customers, relay messages promptly, return calls, and follow up on inquiries.
Support agents with licensing, underwriting notifications, policyholder information, and Salesforce processes.
Communicate with the Home Office about policy status, claims, and underwriting.
Process payments received by mail, drop box, walk-in, or phone; collect and reconcile client payments daily using the Salesforce “My Transactions Today” report.
Maintain petty cash, balance daily transactions, report out-of-balance amounts, and purchase and deposit money orders for cash collections.
Monitor and clear the Administrator Deficiency Account within 24 hours.
Complete the weekly deposit sign-off report and submit it to the District Manager.
Review money order and check transactions monthly for accuracy, and review agent deficiency reports and update the District Manager on unresolved balances.
Enter paper applications into FDE Batch; scan and index claims, underwriting, policy administration, and policy delivery receipt documents into the imaging system.
Review Imaging Control Reports and ensure compliance with document retention policies and timelines, including shredding, storage, and imaging.
Manage incoming email and mail by distributing, printing, filing, and processing it according to procedures; prepare and ship outgoing mail.
Maintain a secure and organized district office and supply room.
Order and manage office supplies, company forms, and postage; maintain adequate supply levels using centralized ordering systems.
Manage Premium Receipt Books by requesting, printing, and mailing them to customers or agents as needed.
Provide general support to the District Manager and staff and assist with other tasks or initiatives as assigned.
Submit and track service requests for office equipment.