PT - Office Clerk, Quartzsite Learning Center

Arizona Western College•Quartzsite, AZ

27d•Hybrid

About The Position

Provides support services for students, staff, faculty, and the public of La Paz County. This role is part-time, up to 19 hours per week, and requires flexibility to meet program, department, and institutional needs, which may include Fridays, nights, and/or weekends. The work environment is an inside office with normal noise and lighting levels, and may involve various locations across the service district with varying noise levels, indoor and/or outdoor locations as needed.

Requirements

High School diploma or equivalent
One year of experience working in customer service or working directly with the public, or working in a related field
Arizona Driver's License or Equivalent
Knowledge of and ability to interpret, apply, and follow college policies and procedures
Knowledge of or ability to maintain organizational structure, workflow, and operating procedures
Skill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications especially those specific to the department operations
Knowledge of student support services, resources, and enrollment processes
Knowledge of customer service practices and basic records management in a front-facing environment
Skill and ability to be self-directed and to manage one’s own time
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in providing front-line customer service across in-person, phone, and virtual environments
Skill in maintaining organized records and supporting office and event operations
Ability to complete all departmental and/or institutional mandatory training or development
Ability to organize, prioritize, follow multiple projects and tasks through to completion, with close attention to detail
Ability to work independently and contribute to a collaborative team environment
Ability to provide assistance in a professional and supportive manner
Ability to communicate effectively, verbally, in writing, and in a public setting, and to relate to others in a professional manner
Ability to be flexible and supportive, positively and proactively assimilate change in rapid growth environment
Ability to maintain confidentiality of protected information and follow FERPA and privacy guidelines
Ability to adapt to a dynamic workload and demands
Ability to operate relevant equipment required to complete assigned responsibilities for the position
Ability to adapt and maintain professional composure in emergent situations
Ability to demonstrate integrity, professionalism, and civility in all job-related actions
Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes
Ability to manage and update a high volume of student records with accuracy, consistency, and data integrity
Ability to ensure spaces are secure, clean, and operationally ready for use
Ability to establish and maintain positive, effective, and collaborative relationships with individuals at all levels of the organization, students, and the public

Nice To Haves

Applicants may indicate any additional language proficiencies in their application materials, including English/Spanish, as relevant to the position

Responsibilities

Serves Students: Assists in the enrollment process, financial aid, and in the handling of all confidential materials pertaining to AWC, ABE, ESOL/ELL/ELA student records.
Provides general college and specific departmental information to staff, AWC, ABE, ESOL/ELL/ELA students, and the public on the phone, online, and in person.
Answers phones, takes detailed messages, and transfers calls to the appropriate departments district-wide.
Provides event support: Directs patrons to the event space; answers questions related to the event, including proper use of equipment; empties trash receptacles; submits event support communication logs as needed; ensures that event locations are properly locked, secured, and free of any attendees prior to leaving.
Provides support services for AWC, ABE, ESOL/ELL/ELA students when in-person, remote, and with distance education courses and learning environments.
Ensures that all areas of the assignment are cleaned, properly locked, and secured at the shift’s end.
Participates in and successfully completes work-related training.
Supports and participates in strategic planning initiatives and performs other duties as assigned.