2nd Shift Office Clerk

River Valley Foods•Syracuse, NY

21h•$19 - $20

About The Position

River Valley Holdings, a family-owned distribution company based in Syracuse, New York, distributes specialty dry and frozen grocery items and consumable products through its warehouses. The Office Clerk works closely with the Warehouse, Transportation, and Customer Service departments to provide administrative support for outbound scheduling. The role prepares daily warehouse selection orders and paperwork for outgoing loads and handles after-hours Customer Service duties. The position is full-time and is scheduled four days per week, including weekends, beginning at 2:00 p.m. and continuing until work is complete. Overtime is occasionally required. Compensation is $19.00–$20.00 per hour.

Requirements

Must be at least 18 years old.
Able to read and speak English.
Able to pass a pre-employment drug screening test.
Basic knowledge of Microsoft Excel, Outlook, and Word, and ability to apply that knowledge to daily tasks.
Ability to maintain a clean and safe work environment while performing daily tasks.
Organized, self-motivated, and attentive to detail.
Able to use active listening and critical thinking to solve problems.
Able to adapt, demonstrate flexibility, and prioritize work.
Effective communication and teamwork skills.
High school diploma or equivalent required.
At least one year of administrative experience, including data entry.

Responsibilities

Allocate, print, and separate orders.
Prepare daily selection labels and distribute assignments to Order Selectors.
Create and type bills of lading, cross-dock sheets, backhauls, and Wegmans load diagrams.
Prepare and print invoices.
Ensure required paperwork is accounted for and correctly completed for outgoing loads.
Answer and return incoming phone calls and emails; answer Customer Service calls after 4:00 p.m. and pass messages and notes to Customer Service for follow-up.
Process late orders and after-hours work when applicable, including same-day shipments.
Meet with the Transportation team, check voicemail and email for special requests, and report changes to the Shift Supervisor.
Assemble driver runs correctly and distribute paperwork and miscellaneous items to Delivery Drivers as requested.
Calculate Order Selectors’ productivity and error rates.
Track out-of-stock items and communicate stock-level information as required.
Complete assigned data-entry tasks.
Build customer relationships through positive communication and resolution of concerns.
Handle numerous and varied daily tasks.
Perform additional job duties as required.