Office Clerk-Housekeeping-Swing-Eldorado

Caesars Entertainment • Reno, NV

6d • Onsite

About The Position

Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.

Requirements

• Previous housekeeping; telephone; and computer experience is recommended but not required
• Strong verbal and written communication skills
• Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required
• Ability to maintain confidentiality of sensitive information
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• High School diploma or equivalent
• Frequent standing/walking/sitting for extended periods
• Work area is indoors and subject to variable temperatures
• May be subject to smoking environment, moderate noise and bright lights
• Frequent grasping, reaching, bending, twisting, telephone use
• Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs.
• Seldom requires overhead lifting of no more than 20 lbs.
• Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
• Above average speech – both speaking and reading/writing English.
• Need excellent interpersonal skills.
• Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

• Updating and tracking room status in the computer system, and entering statistics on rack format log sheets
• Advising the front desk and engineering departments of special heavy duty cleaning of rooms, informing housekeeping personnel of special cleaning assignments
• Ensuring that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.
• Receiving incoming telephone calls from guests and relaying messages to the appropriate personnel; maintaining daily log of all calls
• Coordinating all maintenance requests between supervisors, locksmith and engineering departments
• Tracking and recording all loaned items, generating a report of missing items for the Executive Housekeeper
• Preparing daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed
• Recording all sick calls, late calls and early outs
• Performing related duties as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED