Housekeeping Office Coordinator

Omni Hotels & Resorts•Houston, TX

1d•Onsite

About The Position

The Omni Houston Hotel is seeking a Housekeeping Office Coordinator to join their team. This role is responsible for coordinating the daily work assignments for housekeeping staff, including room attendants, housemen, seamstresses, and turndown attendants. The coordinator will also handle guest and associate calls, dispatch work tickets, and manage the day-to-day office operations for the housekeeping department. The Omni Houston Hotel offers a dynamic work environment, comprehensive training, and a culture of respect, gratitude, and empowerment.

Requirements

Ability to work cohesively with co-workers and management both within and outside of your department.
Ability to accurately and efficiently input information into computer systems.
Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.
Must be able to work a variety of shifts, including weekends and holidays.
Must be able to speak, read, write and understand English and Spanish used in the workplace.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess computer skills.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Assign rooms to be cleaned each day to room attendants.
Assign VIP to room attendants and supervisors.
Respond to all phone calls/requests from guests and other departments.
Monitor computer system, PMS, stats.
Responsible for preparing supervisor boards of detailed information of rooms to inspect and action items.
Submit maintenance requests to Synergy.
Monitor office supply inventory.
Maintain clear and efficient communication with the Front Desk.
Maintain cleanliness and organization in department.
Dispatch specific requests to floor supervisors and runners.
Oversee hourly housekeeping reports.
Ensure extra rooms and rollaway beds are logged accurately and on time.
Log and calculate outside labor hours to assist Housekeeping management with accurate billing.
Prepare paperwork for nest day opening and verify schedules. Make changes to associate schedules as needed.
Follows Omni’s Moments of Service or Forbes Service standards as applicable.
Open and close Housekeeping Department daily.
Maintain Lost and Found records.
Dispatch all calls to appropriate discipline.
Communicate effectively with all departments, including engineering.
Update Synergy request.
Respond to all phone calls/ requests from guests and other departments.
Monitor computer system.
Maintain clear and efficient communication with the Front Desk.
Maintain cleanliness and organization in department.
Walk the floors and inspect guest rooms.
Complete other tasks as assigned by management.