Housekeeping Coordinator

Marriott•Bal Harbour, FL

19h

About The Position

This position is responsible for assisting Housekeeping management in managing daily activities. The Housekeeping Coordinator acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. This role involves running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating the status of departing guest rooms. The coordinator will document and resolve issues with discrepant rooms with the Front Desk, prepare and distribute room assignments to Housekeeping staff, and record, monitor, and update the list of ‘Do Not Disturb' rooms. Additionally, they ensure vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. The role also requires completing required Housekeeping paperwork, following all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing safety training and certifications. The coordinator must ensure their uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. They are expected to welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Ensuring adherence to quality expectations and standards, developing and maintaining positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees are also key aspects of this role. The coordinator must speak with others using clear and professional language, prepare and review written documents accurately and completely, and enter and locate work-related information using computers. The role requires standing, sitting, or walking for an extended period of time and performing other reasonable job duties as requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
No specific licenses or certifications required.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.