Housekeeping Coordinator

Maybourne Beverly Hills Hotel•Beverly Hills, CA

10h•$32 - $33•Onsite

About The Position

The Housekeeping Coordinator is responsible for always providing office coverage and clerical support to the Housekeeping Department; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals and objectives.

Requirements

High School Diploma or equivalent required
Ability to communicate clearly and speak, read, write and understand English
Minimum of two years’ experience in customer service
Prior hospitality experience preferred

Responsibilities

Ensure that each associate properly signs out their Equipment each day to ensure accountability and efficiency.
Making the daily assignments for all attendants (AM and PM).
Respect designated sections for all attendants.
Be transparent and ethical when giving an attendant their assignment for the day, making sure the assignment is fair and reasonable.
Responsible for all housekeeping tickets that come through knowcross, ensuring all calls are logged properly and dispatched immediately, and making sure that all guest calls are completed within the appropriate time frame.
Monitoring all rooms with arrivals blocked behind.
Balancing stayover services while keeping in line with arrival times.
Prioritizing all arrival rooms for cleaning and inspecting.
Informing the manager of any delays or rooms that will require any extra work or time (long stays, damaged rooms, engineering issues, carpet stains etc.).
Communicating with internal housekeeping department associates and effectively communicating with other departments, such as engineering, security, IT, front desk etc.
Being polite at all times when speaking to the guest using proper verbiage and an appropriate tone, with closing interactions being polite and offering further assistance if needed.
Replenishing all Binders with the appropriate materials for the PM Coordinator.
Proactively assisting all associates within the Housekeeping Department and all other associates by leading by example, coaching, and guiding all with ethic and professionalism.
Assisting with operations, such as performing other job responsibilities.
Following all Hotel’s and Departmental standards and procedures.
Ensuring all associates wear all PPE (Personal Protective Equipment) such as gloves, facial mask, and goggles (goggles will be provided by request).
Routine thorough cleaning and disinfecting of radios and devices.
Reporting defects in rooms and any maintenance issues that are reported by Supervisors, Managers or attendants to Engineering and following up once completed.
Reporting to the Housekeeping Managers any suspicious persons or situations.
Behaving in a quiet and polite manner at all times. Addressing issues directly with colleagues if something is wrong, or bringing it up to the housekeeping managers if not comfortable speaking with them.
Making sure attendants are on time to the scheduled services.
Assisting in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
Reporting to superior prior to any overtime accrual.
Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests.
Ensuring the confidentiality and security of all guestrooms.
Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.