Office Automation Clerk

Air Force Special Operations Command•Hurlburt Field, FL

About The Position

This regular Non-appropriated Fund (NAF) position supports Child, Youth and School Age Services and provides clerical, administrative, customer-service, enrollment, financial, and records support. The clerk assists with enrollment and registration of children and youth in school-age, instructional, pre-teen, teen, and membership programs; maintains records and logs; answers inquiries; and performs cashier and related financial duties. The position requires shift work to provide coverage during evenings, weekends, holidays, or special situations.

Requirements

Experience in cash register operation, cash handling, and cash accountability is required.
Experience in responsible clerical or office work demonstrating the ability to perform satisfactorily at the position's grade level.
High degree of typing proficiency and knowledge of word-processing techniques; must be a qualified typist.
Knowledge of office software, including MS Word, Excel, and Microsoft Publishing.
Ability to speak, read, and write English; knowledge of proper grammar, spelling, and punctuation.
Excellent interpersonal skills and ability to work in a fast-paced environment.
Must be able to lift 40 pounds or more and stand for long periods.
Must complete required pre-employment checks and a Child Care Tier 1 background investigation.
Must be able to obtain, maintain, and provide evidence of current immunizations, including annual influenza vaccination, and be free of communicable diseases.
Must be able to work shifts covering evenings, weekends, holidays, or special situations.
Must be a U.S. citizen or a legal U.S. resident for at least three years and reside in or around the area specified in the announcement.
Must meet qualification, eligibility, and background requirements; provide a REAL ID or other authorized identity documents for installation access.
Direct deposit is required; employment verification through E-Verify and a probationary period may apply.
Male applicants born after December 31, 1959 must be registered for Selective Service.

Nice To Haves

Experience involving public contact or customer service is desirable.

Responsibilities

Perform clerical work supporting administrative, management, and operational requirements.
Answer telephone calls, receive visitors, provide information, refer customers to appropriate sources, and address customer complaints or problems using established alternatives.
Require visitors to follow sign-in and sign-out procedures and gather information from files and documents to respond to inquiries.
Ensure children are enrolled and registered in applicable programs and that parents understand associated policies and procedures.
Maintain control suspense logs and update enrollment and immunization records; maintain medication logs and screen children for signs of contagious disease, abuse, or neglect.
Accept applications for full-time and hourly child care and membership programs; ensure required paperwork is received and completed, and enroll children in appropriate programs.
Use computers and office software to create, edit, store, retrieve, sort, and calculate data and prepare reports and charts; transmit and retrieve electronic documents and messages.
Perform cashier duties, including collecting funds, recording parent payments, providing receipts upon request, reconciling the register, and balancing funds.
Input and review weekly employee time in SETs; create, calculate, and route monthly labor transfers; and balance and review monthly financials.
Register youth for instructional classes and prepare receiving reports for instructors.
Follow local policies for collecting late fees and charges and ensure funds are properly handled and stored.
Perform related tasks involving operations statements, USDA, child care services, daily 1876 paperwork, GLAFs, and labor transfers.
Provide quality customer service to internal and external customers.
Help maintain a file plan and stage files and records as required.
Review applicable regulations and directives to determine appropriate actions or recommendations.
Perform other related duties as assigned.