Department of Aging Office Automation Analyst - Non-Merit

Baltimore County•Towson, MD

7d•Onsite

About The Position

A Non-Merit vacancy for an Office Automation Analyst exists in the Department of Aging. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable. Failure to submit proof of professional licenses, certifications, and Education/Transcript will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

Possession of a high school diploma or an appropriate high school equivalency
Three years of computer system experience.
Ability to travel around Baltimore County
Ability to use the Microsoft Office suite with the Senior Center application

Nice To Haves

Bachelor's degree from an accredited college or university in Computer Science or related field.
Experience in managing computer applications is highly desired.
Experience with MySeniorCenter is an asset, but not required
Knowledge in providing computer system technical support, training, and guidance preferred

Responsibilities

Provides agency management and technical support to the Department of Aging Computer Operations Department.
Become a subject matter expert on MySeniorCenter software and become familiar with the operations of Senior Centers and Nutrition Sites.
Serve as a tier 1 technical support for the Department of Aging’s MySeniorCenter Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
Troubleshoot hardware and software issues with staff, OIT, and vendors.
Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
Update and troubleshoot kiosk issues within senior centers.
Investigate and resolve issues with Nutrition Site Scanners.
Develop and conduct one-on-one and group training for staff for the MySeniorCenter Software.
Assist with Data transfer between the Department of Aging’s applications.
Generate custom and standard reports for staff, state, and county.
Represent the Computer Operations department at meetings.
Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging’s applications.
Responsible for resolving missing data within the Department of Aging’s applications utilizing reporting and outreach.
Performs other related duties as assigned.