OFFICE ASSOCIATE - SPRINGFIELD CLAIMS

State of Illinois•Springfield, IL

6d•$4,144 - $5,429•Onsite

About The Position

The Illinois Lottery is hiring an Office Associate for its Springfield Check Writing and Claims Office. Under direction, the employee processes instant, online, and eclaims for payment to Lottery winners; explains applicable rules and procedures; responds to public inquiries; performs complex clerical work; maintains records and reports; and handles incoming mail. The position works in a fast-paced, fully in-office environment and provides customer service to Lottery players and other members of the public. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school completion or equivalent knowledge, skill, and mental development.
Two years of office experience.
Ability to keyboard accurately at 45 words per minute.
Complete a background check and disclose criminal history.
Ability to travel for work, including overnight stays as appropriate, and possess an appropriate, valid driver's license.
Medium-work physical capacity, including lifting up to 50 pounds at a time and frequently lifting or carrying objects weighing 25 pounds.

Nice To Haves

Two years of experience using office practices, procedures, and programs.
Ability to prepare written communications using proper grammar, spelling, and punctuation.
Ability to perform basic mathematics.
Ability to learn basic agency programs, rules, and regulations.
Ability to follow oral and written instructions.
Ability to operate commonly used office equipment and perform routine maintenance.
Ability to work as a member of a team.
Ability to communicate with people from a wide variety of backgrounds and ethnicities.
Basic proficiency with Microsoft Office software, including Word, Excel, and Outlook.

Responsibilities

Prepare, verify, enter, and edit instant, online, and eclaims for payment to Lottery winners.
Explain and interpret rules, regulations, and procedures to winners, non-winners, and the public.
Answer incoming calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers, and others regarding lottery tickets, validations, and check-writing activities; direct complex matters to other professional staff.
Perform a variety of complex clerical duties.
Maintain logs and records of daily activities, validated winners, check-writing reports, and related information.
Receive, open, and distribute incoming mail, and keep the Claims Manager informed of correspondence requiring immediate attention.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.