Office Associate - Springfield Claims

State of Illinois • Springfield, MO

5d • Onsite

About The Position

The Illinois Lottery is hiring an Office Associate for its Springfield Check Writing and Claims Office. This position works in a fast-paced, fully in-office environment and provides customer service to Lottery players and the public. Under direction, the Office Associate processes claims and performs clerical duties related to payments to Lottery winners.

The position is based at 404 N 5th St, Springfield, Illinois, and is scheduled Monday through Friday, 8:00 AM to 4:30 PM. The role is represented by a union, and the applicable collective bargaining agreement applies. The anticipated starting salary is $4,144 per month, with a full salary range of $4,144 to $5,429 per month.

Requirements

• Knowledge, skill, and mental development equivalent to completion of high school.
• Two years of office experience.
• Ability to keyboard accurately at 45 words per minute.
• Complete a background check and self-disclose criminal history.
• Ability to travel in the performance of duties, including overnight stays when appropriate.
• Possess an appropriate, valid driver's license.
• Ability to perform medium work, including lifting up to 50 pounds at a time and frequently lifting or carrying objects weighing 25 pounds.

Nice To Haves

• Two years of experience utilizing office practices, procedures, and programs.
• Ability to prepare written communications using proper grammar, spelling, and punctuation.
• Ability to perform basic mathematics.
• Ability to learn basic agency programs, rules, and regulations.
• Ability to follow oral and written instructions.
• Ability to operate commonly used office equipment and perform routine maintenance.
• Ability to work as a team member.
• Ability to communicate with people from a wide variety of backgrounds and ethnicities.
• Basic proficiency with Microsoft Office software, including Word, Excel, and Outlook.

Responsibilities

• Prepare, verify, enter, and edit instant, online, and eclaims for payment to Lottery winners.
• Explain and interpret rules, regulations, and procedures to winners, non-winners, and the public.
• Answer incoming calls from the public, financial institutions, Lottery winners and players, officials, retailers, and others about lottery tickets, validations, and check-writing activities; direct callers with complex matters to professional staff.
• Perform a variety of complex clerical duties.
• Maintain logs and records of daily activities, validated winners, and check-writing reports.
• Receive, open, and distribute incoming mail, and alert the Claims Manager to correspondence requiring immediate attention.
• Perform other duties reasonably within the scope of the listed duties.

Benefits

• The posting describes State of Illinois jobs as offering flexible jobs and a gold standard of benefits, as well as top-tier benefits and retirement packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED