Office Associate - Hospitality

Columbus State Community College•Columbus, OH

4h•Onsite

About The Position

The Office Associate provides general administrative, clerical, project, and legal case management support for a department, division, or other area. This role utilizes basic or advanced office and research skills depending upon position assignment and skill level demands. The incumbent is typically assigned to work within a given department, division, or other area and therefore assumes responsibility for administrative, clerical, and support tasks specific to the assignment. This position also supports the academic functions of all department programs, programmatic accreditation functions, faculty, and Chairperson.

Requirements

High School Diploma or GED.
One (1) years’ experience in a customer service position with general computer skills using job-related word processing and spreadsheet software.

Nice To Haves

Hospitality/ Service Experience preferred

Responsibilities

Provides administrative and clerical support to Chairperson, faculty, and staff.
Maintains and sets up a filing system that is virtual and physical.
Files, organizes and cross-indexes files.
Completes and process forms, records, and other documents in accordance with established procedures.
Organizes the ordering and storing of supplies as needed.
Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling.
Assists with special events by coordinating rooms and partnering with other departments to ensure successful set-up and execution of special events.
Maintains confidential or sensitive records and information.
Assists faculty with bookstore purchases for books and classroom supplies.
Provides support for accreditation site visits and self-study materials.
Work with programs to help edit program webpages as needed.
May be assigned to originate correspondence on behalf of Chairperson and maintain signature authority on delegated routine matters.
Maintains confidential or sensitive records and information.
Provides customer services within assigned department or functional area to students, general public and others by: furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.
Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others.
Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the department.
Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion.
Furnishes and obtains information and works to resolve issues with the chair.
Assists with setting up interviews and provides applicant information to the program hiring using Workday.
Provides assistance with the department work study students to help cover projects needed to be completed.
Communicates with faculty and staff regarding messages and student questions in a timely manner.
Monitors the program budget accounts and informs the faculty on the amounts left in the accounts, as needed.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.