Hospitality Associate

Crimson Wine Group LTD•Walla Walla, WA

2d•$0 - $17•Onsite

About The Position

The Hospitality Associate delivers warm, personalized winery experiences through thoughtful service, guided tastings, and engaging storytelling. This role builds meaningful guest relationships while driving wine and wine club sales in alignment with brand standards. The ideal candidate is service‑driven, team‑oriented, adaptable, and passionate about wine and hospitality. At Crimson Wine Group (CWG), we are dedicated to building an inclusive environment with a culture of belonging. We strive to create an inclusive environment where all our team members feel connected, engaged, and can live their true identities at work. Here at CWG, we celebrate the value that comes with inclusivity and different backgrounds, experiences, and perspectives, which all help foster a culture of collaboration and creativity with the wine industry as a whole.

Requirements

Previous experience in winery, hospitality, retail, or restaurant environments preferred.
Proven ability to engage guests, build rapport, and drive wine and wine club sales through relationship‑based hospitality.
Demonstrated sales mindset with the ability to meet or exceed individual sales and conversion goals.
Strong communication and storytelling skills to professionally represent the winery and its brands.
Service‑driven, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
Collaborative, dependable team member with accountability for guest experience and results.
Ability to learn and retain wine knowledge, brand standards, and hospitality practices.
Current Responsible Beverage Service (RBS) and Food Handler’s Certificates required.
Ability to perform essential physical functions of the role, with or without reasonable accommodation, including standing for extended periods and lifting up to 50 pounds.
Required to follow all safety, sanitation, and responsible alcohol service policies.
Must be at least 21 years of age.

Responsibilities

Deliver exceptional, personalized hospitality experiences aligned with winery brand standards.
Guide guests through engaging tastings, tours, and educational experiences focused on wines, vineyard sourcing, culinary pairings, and winery philosophy.
Drive wine, merchandise, tasting, and wine club sales through relationship‑based hospitality.
Confidently recommend wines and wine club memberships, consistently meeting or exceeding individual sales and membership goals.
Adapt service approach to individual guest preferences while maintaining awareness of service flow, pacing, and experience quality.
Collaborate with guest services, wine club, and events teams to ensure seamless daily operations and special event execution.
Support tasting room operations, including opening and closing procedures, space setup and breakdown, POS transactions, shipping orders, and inventory support.
Maintain high standards of professionalism, presentation, cleanliness, safety, and attention to detail in all guest and work spaces.