Hospitality Associate

Kasa • Pittsburgh, PA

20h • Onsite

About The Position

The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Hospitality Associate in the Pittsburgh market, you will have end-to-end ownership over the guest experience onsite at The Maverick location. Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: Checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).

Requirements

• Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.
• Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration.
• Proficient with modern technology tools and effectively uses them to complete daily work.
• Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Comfortable with using a toolkit, physically and metaphorically. Approaching ‘problems’ as opportunities and showing the initiative to devise solutions.
• Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.
• Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities.
• Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
• This role requires regular access to reliable transportation to each other and from work.

Responsibilities

• Checking guests in
• Assisting with local area recommendations
• Communicating and prioritizing with Housekeeping
• Working seamlessly with our regional GX team
• Identifying upsell and revenue opportunities
• Maintaining the lobby and hotel vibe
• Addressing any guest needs
• Touring the property and assisting guests to their unit
• Delivering 5-star service to guests and other team members

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed