Office Assistant
CAMINO NUEVO CHARTER ACADEMY•Los Angeles, CA
•Onsite
About The Position
Under the supervision of the School Operations Manager, the Office Assistant will fulfill campus office and operations requests and support front office customer service for students, parents, staff and visitors to the school. The Office Assistant will act as member of the School Operations Team and is responsible for supporting general operations functions for the school and high-quality customer service in the front office.
Requirements
- Associate Degree or two years of higher education coursework preferred
- Supplemental training with customer service and cash handling is desirable
- 1-2 years’ experience working in urban schools or in organizational operations
- Spanish and English fluency required
- Ability to obtain a valid Food Protection Manager Certificate within 60 calendar days of request
- Ability to work independently and with a team in a fast-paced environment required
- Prior experience working with students in an academic or recreational setting preferred
- Knowledge of online data systems preferred. Our data systems include: PowerSchool, SpendBridge, DataDirector, Illuminate, Welligent, Excel and mail merge.
- Excellent organizational, planning and implementation skills
- Strong interpersonal skills
- Positive energy and the ability to be a strong role model for students
Responsibilities
- Support Receptionist with front office “customer service” approach to welcoming all stakeholders including staff, families, students and visitors to the school in all in-person, telephone and email communications.
- Serve as primary back up for Receptionist and school office support.
- Serve as “floater” support for campus office & operations requests, when not supporting front office during peak hours.
- Support day-to-day operations of the Main Office.
- Assist with school classroom and technology supply inventory and filling supply requests.
- Attend to student and parent needs and use systems to document services offered.
- Route calls promptly to the proper staff person or voicemail, taking messages when necessary.
- Attend to sick and injured students, administer medication and aid, ensure all medical incidents are properly documented in accordance with established CNCA policy.
- Provide administrative support to the School Operations Manager and Receptionist.
- Attend weekly Operations meetings.
- Assist in the implementation of systems for continuous improvement of school operations.
- In collaboration with School Operations Manager, support with the school-wide campus safety plan and emergency preparedness.
- Provide translation as needed.
- Supervise students waiting in front office and assist in conflict resolution as necessary.
- Support Receptionist in contacting teachers/parents by phone to verify absences and early dismissals.
- Assist with the maintenance of student medical, student early dismissal, visitor and parent volunteer logs.
- Maintain a neat, welcoming & organized office environment.
- Accept mail and deliveries and route to appropriate recipient.
- Elevate challenges that arise within office operations and work with School Operations Manager and Receptionist to inform and improve work.
- Embody a “team” approach to proactively problem-solving challenges that arise in a school setting.
- Model respectful, professional relationships and promote collegial school climate.
- Contribute to positive school culture by developing strong relationships with CNCA students, families and staff.
- Create a welcoming school environment for all visitors, students, families and staff.
- Communicate effectively orally and in writing.
- Attend and actively participate in school site meetings, professional development and special events.
- Build relationships with the community and motivate families to engage with and/or join CNCA.
- Embrace the responsibility of ensuring that students from our low-income, primarily immigrant, linguistically diverse community can succeed.
- Support students and school staff as back up Food Clerk support during peak hours and/or a vacancy, as requested
- Perform other related duties as assigned for the purpose of meeting the needs of the students, the program, the school site and the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
