Part Time Office Assistant

The City of West Monroe•West Monroe, LA

2d•Onsite

About The Position

The office assistant is responsible for providing professional, courteous, and efficient customer service while handling a high volume of incoming calls assisting callers with information, scheduling, and dispatching. This position requires strong communication skills, attention to detail, patience, and ability to remain professional and helpful in a fast-paced environment while utilizing the DOTD STTARS scheduling and tracking software.

Requirements

High school diploma or GED. An equivalent combination of education, training, and experience may be considered.
Knowledge of general office/clerical & computer skills
Proficiency in Outlook and Microsoft Office
Ability to learn STTARS software system
Ability to multitask and work in fast-paced environment
Ability to prepare accurate reports, maintain records, and complete documentation in a timely manner.
Ability to communicate effectively with public, callers, transit drivers and supervisors
Ability to work independently, exercise sound judgment, and maintain confidentiality.
Valid Louisiana driver's license.
Ability to obtain and maintain any state, city or DOTD certifications

Nice To Haves

Experience in transit operations

Responsibilities

Answer and manage a high volume of incoming calls in a timely and professional manner
Provide excellent customer service to callers, passengers, staff and the public
Respond to questions, concerns, complaints, and requests while maintaining a professional attitude
Follow established DOTD, city and department policies and procedures as well as customer service standards
Stay informed of changes to DOTD and transit regulations
Provide accurate information regarding services, schedules, policies, procedures and other operations
Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately
Document calls, caller concerns, and service requests
Maintain confidentiality of customer and department information
Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records
Prioritize multiple tasks and manage time effectively in busy environment
Handle difficult situations in a calm and professional manner with referral to supervisor
Assist with events held at transit department
Intake fees for passenger transport
Follow City of West Monroe and transit dress code
Assist in keeping transit department clean and orderly
Perform other duties as assigned