Office Assistant

Connecticut Lottery Corporation • Wallingford, CT

26d • Onsite

About The Position

The Office Assistant provides direct, face-to-face customer service to Lottery players and supports the Claims Division in processing retail lottery, iLottery, Sports Betting, and other claims as necessary. Duties include verifying ticket information, gathering and recording required documentation, issuing checks, and maintaining accurate records. The role also involves answering customer inquiries by phone, explaining claim requirements and processes, and assisting with general clerical duties. The position requires an on-site presence. Training on Lottery products, policies, and procedures will be provided to support accurate and efficient service.

Requirements

• At least two years of general clerical work experience, or qualifying college training substituted at fifteen semester hours for six months of experience.
• Strong written and verbal communication skills for effective interaction with the Claims Supervisor, co-workers, and the public.
• Strong attention to detail and the ability to correctly complete forms and related documents.
• Previous cash-handling experience.

Nice To Haves

• Proficiency in Microsoft Office is preferred.

Responsibilities

• Provide high-volume customer service, including answering phone inquiries and assisting claimants in person.
• Explain claim requirements and processes to Lottery players and the public.
• Verify ticket information and gather and record required claim documentation.
• Issue checks and maintain accurate records.
• Conduct cash-handling and reconciliation activities, including verifying payout amounts and balancing daily cash drawers.
• Maintain written and in-person communication with internal stakeholders, external partners, and members of the public.
• Apply critical-thinking skills and maintain accountability for the quality and accuracy of work.
• Perform related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed