Office Assistant

Forsyth County • Winston-Salem, NC

8d

About The Position

The Department of Social Services is seeking a highly motivated and dependable professional for a frontline Navigation and Customer Support role. The Office Assistant helps customers access DSS and Human Services entry points, directs them appropriately, and provides clear and accurate community information. The position requires strong communication and customer service skills.

The role requires a high school diploma or GED and qualifying paraprofessional or clerical public-contact experience, or experience in an income maintenance program. A higher education level may substitute for some or all of the experience requirement.

Requirements

• High school graduation or GED.
• Two years of paraprofessional or clerical public-contact experience involving tasks such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, or performing mathematical or legal tasks; alternatively, one year of experience in an income maintenance program.
• Strong judgment and decision-making abilities.
• Exceptional organizational skills and attention to detail.
• Ability to work efficiently under deadlines in a fast-paced environment.
• Basic knowledge of universal computer technologies and general office equipment.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills and ability to interact professionally and effectively with internal staff and external customers.

Responsibilities

• Serve as a navigation point for customers entering DSS by offering guidance, answering questions, and helping them locate appropriate programs, services, or staff.
• Provide community information and resources to residents and visitors engaging with DSS.
• Screen and direct external customers and internal visitors.
• Update information and assemble eligibility applications.
• Assist with PO Box mail.
• Assist customers in obtaining fishing licenses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED