Office Assistant (Legislative and Central Staff Offices)

North Carolina General Assembly•Raleigh, NC

9h•Onsite

About The Position

The North Carolina General Assembly is seeking an enthusiastic, dependable, and highly motivated professional with office experience to serve as a Legislative Services Office Assistant. This is an in-person, non-remote position. An Office Assistant provides front office administrative services and support to both House and Senate Legislative Offices and non-partisan divisions. The primary responsibility of the Office Assistant is to provide receptionist and clerical support for offices in need of daily or weekly coverage, ensuring efficient operation and workflow. The office assignments vary from day to day and/or week to week, offering variety and new challenges. This support position is unique in that it offers the opportunity to work at the branch of government that is responsible for making, revising, and repealing North Carolina laws. The Office Assistant will serve in a non-partisan capacity, meaning not biased or partisan towards one political party while in the office.

Requirements

Graduation from high school or possession of a GED certificate, plus at least two years of related office administrative experience.
Ability to remain non-partisan in a political environment.
Ability to maintain composure and work cooperatively under pressure with Legislators, legislative staff, and the public on a daily basis.
Comfortable speaking in person and on the telephone with legislators, staff, and the general public daily.
Ability to work independently in an office, prioritize tasks, organize and analyze materials, and make responsible decisions.
Experience with creating and updating documents in Microsoft Word and Excel.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and to handle politically sensitive work with maturity.
Working experience completing and/or maintaining records, reports, and filing systems.
Ability to operate a multi-line desk telephone, copy machine, scanner, and other office equipment.
Considerable knowledge of office practices, procedures, and professional writing, such as grammar and punctuation.
Willingness and ability to work extended schedules if necessary.
Ability to adhere to set hours.

Nice To Haves

Customer service experience, including resolving conflicts.
Extensive experience working with business software such as Microsoft Office 365.
Demonstrated experience providing support to management.
Experience working in public sector employment.

Responsibilities

Serves as the first point of contact for the office to welcome, direct or assist our legislators, staff, and visitors.
Provides general legislative information to legislators, legislative staff, and the public.
Answers the multi-line telephone, screens and forwards calls, takes messages, and responds to emails.
Drafts and organizes written and verbal communications.
Maintains calendars, schedules, and confirms appointments for legislators and staff.
Sorts and distributes the office’s incoming mail and materials.
Establishes and maintains filing systems for records and correspondences.
Coordinates and provides assistance on projects as needed.
Operates office equipment and new technologies as they are developed and implemented.
Maintains and dispenses supply inventory and keeps front desk area organized.
Makes copies of correspondence and other printed material as requested.
Performs other duties as assigned by management authority or Legislator.