Central Offices - Key Account Manager | Foodservice

Bachoco Group•Fort Smith, AR

7h•Onsite

About The Position

The Key Account Manager will play a crucial role in supporting our key foodservice accounts and building strong relationships within the organization. Bachoco Group is a leading multi-business and multiprotein producer, and one of the top ten largest globally, with over 40,000 employees. We offer a wide portfolio of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, which include farms, hatcheries, feed mills, and processing plants. Join us and be part of our success!

Requirements

1–4 years of experience in sales or account management within a vertically integrated protein manufacturing company or food distribution environment
Experience supporting account management activities, including execution of account plans and customer initiatives
Proven ability to manage day-to-day customer interactions, including order coordination, issue resolution, and routine communications
Bachelor’s degree from an accredited four-year college or university in Business, Marketing, or a related field
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.

Responsibilities

Supports a portfolio of poultry key accounts on a day-to-day basis
Executes account plans aligned with category goals, promotional calendars, and customer-specific strategies
Leads day-to-day customer interactions, including order management, fill rate follow-ups, and service-related communication
Supports account development through analysis and follow-up
Manages relationships with accounts, ensuring consistent service and growth support
Handles routine customer topics, deductions, service issues, and smaller commercial discussions
Identifies incremental growth opportunities (distribution gains, new SKUs, value-added poultry items) and escalates as needed
Assists in preparing customer presentations, line reviews, and product demonstrations focused on poultry offerings
Coordinates cross-functionally with sales, supply chain, production, and logistics to ensure order fulfillment and resolve service issues
Supports execution of promotions, forecasts, and inventory planning to align with production capacity and demand
Tracks key performance metrics and prepares reports and insights
Assists with contract administration, pricing updates, and customer agreements
Monitors market trends, and competitive activity
Supports achievement of sales targets, distribution growth, and customer retention goals within poultry categories
Collaborates with internal teams to ensure a consistent, high-quality customer experience from plant to shelf
Other duties as assigned