Central Billing Office Department Assistant

Austin Regional Clinic: ARC•Austin, TX

4h•Onsite

About The Position

Provides clerical support to the Central Billing Office Department. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or GED.
Customer Service experience.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows and Microsoft.
Excellent verbal and written communication skills.
Ability to organize and prioritize own work schedule.
Ability to perform job duties in a professional manner at all times.
Ability to effectively communicate with individuals utilizing a telephone, computer or other electronic device.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Responsibilities

Provides departmental coverage, including multi-line telephone reception & routing phone calls internally and externally. Includes greeting delivery couriers, external maintenance and vendors.
Assists department staff with any clerical needs such as filing, logging, scanning, copying, dispensing mail, fax distributions, etc.
Generates internal and/or external documents and correspondence using word processing software in a timely manner with minimal errors.
Creates batches and scans to proper location per workflow.
Maintains the batch documentation drive for CBO.
Sorts and scans refund request letters per workflow.
Opens, date stamps, sorts, scans, and delivers mail and correspondence to each unit, as needed.
Operates and maintains business machines such as fax, copier, printer, scanner and ensures adequate on-site supply/inventory of copy paper and toner cartridges.
Processes for mailing outgoing collection letters, refund checks, and other correspondence.
Responsible for weekly/monthly supply orders. Once ordered, ensure ordered supplies are received and placed into inventory. Includes office supplies, printer/copier supplies and collections envelopes.
Sorts and mails, secondary claims paper claims.
Processes returned mail & maintains by working Waystar report and returned billing statements. Follows the Returned mail workflow for contacting patients/guarantors regarding demographic updates/changes within HIPAA compliance regulations.
Processes returned mail for CBO Financial Counsel and Collections per workflow.
Works Patient Accounts Non-clinical address updates.
Processes mortality notifications per guidelines.
Assists the CBO Department with End of Month processing as needed.
Provides W-9 tax forms to Insurance Payers or companies upon request.
Sort and match refund letters to live refund checks for mail distribution.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.
Keeps complete, accessible, updated files.
Aids coworkers as requested and/or necessary.
Submits monthly voicemail reports & productivity reports to direct Supervisor.
Performs other duties as assigned.