Office Assistant - Hampton Roads Eye Associates

Riverside Health System•Newport News, VA

3d•Onsite

About The Position

Hampton Roads Eye Associates is seeking an Office Assistant to join their team in Newport News, Virginia. This role is crucial for ensuring smooth patient flow and accurate record-keeping. The ideal candidate will be responsible for a variety of administrative and patient-facing tasks, contributing to the overall positive patient experience and efficient operation of the practice. This position may require floating to other practices within the region to provide support as needed, embodying the Riverside Care Difference through exceptional customer service.

Requirements

High School Diploma or GED, Minimum (Required)
1 year Medical Office experience (Preferred)

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.