Office Assistant - Pulmonary and Sleep Center
About The Position
The Office Assistant works under the direct supervision of the office manager at the Pulmonary and Sleep Center. The role supports patient registration and front-office operations, including verifying insurance eligibility, entering and updating patient demographics, greeting patients, and answering phone lines. The assistant takes phone messages, schedules appointments, creates referrals, prepares charts, provides information to and for patients, maintains the reception area, distributes mail, and assists other employees as needed. The role also identifies, corrects, and reports compliance, insurance, and billing anomalies when recognized.
Requirements
- High school education or equivalent is preferred.
- Medical office experience is preferred.
Nice To Haves
- High school education or equivalent.
- Medical office experience.
Responsibilities
- Ensure patient registration and demographic information is correct and updated as needed.
- Monitor the daily schedule and schedule or reschedule appointments when necessary, including due to a physician’s illness, meetings, or vacation.
- Obtain referrals and insurance information.
- Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
- Report potential compliance concerns to the appropriate person.
- Recommend process improvements to the office manager to improve service quality.
- Maintain the appearance and cleanliness of the reception area.
- Participate in team huddles and staff meetings.
- Support daily workflow and prepare charts in advance of visits.
- Greet patients and other practice participants promptly, using eye contact and a smile.
- Complete check-in and demographic updates in a timely manner, and explain processes clearly to manage patient expectations.
- Use appropriate telephone techniques, including the four-part greeting and answering within three rings or less; follow proper transfer and hold techniques.
- Take appropriate phone messages, schedule appointments, create referrals, provide information to and for patients, distribute mail, and assist other employees as needed.
- Identify, correct, and report compliance, insurance, and billing anomalies when recognized.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
