Front Office Supervisor - Riverside Pulmonary and Sleep - Williamsburg
About The Position
The Front Office Supervisor works under the supervision of the Office Manager and Practice Director and supervises the daily activities of the clerical team. The role oversees day-to-day office operations to ensure a smooth, efficient flow of patients and maintains the practice’s professional standards. The supervisor assists with evaluations and discipline feedback, orders medical and office supplies, and maintains knowledge of coding, appointment scheduling, and customer-friendly office practices. The role also assists patients and their families with insurance, billing, surgical, and other issues, referring them to appropriate team members when needed; trains or coordinates training for new front office employees; schedules physicians’ daily activities; and performs other duties as assigned, including filling in for office positions to support efficiency. The supervisor oversees operational aspects of the practice, including physician schedules, appointments, staffing levels, payroll, customer service, access to care, and account management when applicable. They monitor the completeness and accuracy of medical records, coordinate new-hire orientation and education, maintain supplies and equipment, and promote patient satisfaction and timely service.
Requirements
- High school diploma or equivalent required.
- Maintain current knowledge of coding, appointment scheduling, and efficient, customer-friendly office practices.
Nice To Haves
- Associate degree preferred.
- 1–3 years of medical office experience preferred.
- 1–3 years of coding experience preferred.
- 1–3 years of insurance experience preferred.
Responsibilities
- Assist patients with bills, insurance, and other issues, referring them to an appropriate team member when needed.
- Assist or fill in for any office position.
- Monitor facilities and ensure waiting, reception, examination, employee break, restroom, and other common areas are clean.
- Ensure closing procedures and deposits are completed accurately.
- Promote customer service, use patient satisfaction survey information to improve patient perceptions of care, and resolve concerns and complaints related to care, access, and service.
- Ensure equipment is maintained and supplies are ordered and stocked.
- Evaluate staff skill mix and utilization to identify opportunities to improve effectiveness and efficiency.
- Keep appointment slots full by rescheduling no-shows and using other means to maintain patient volume.
- Coordinate department-specific new-hire orientation and plan, coordinate, and monitor education, including mandatory education and orientation; train front office staff.
- Oversee completeness and accuracy of medical records to support continuity of care and timely service.
- Supervise operational aspects of the practice, including physician schedules, appointments, staffing levels, payroll, customer service, access to care, and account management if applicable.
- Maintain scheduling in accordance with the physician matrix and physician requests.
- Ensure co-pays are collected and insurance is properly documented.
- Maintain an average error rate below 5% in setting up cases and appointments and achieve time-of-service collections of at least 25–30%.
- Order medical and office supplies and provide feedback related to evaluations and discipline.
- Schedule the physician’s day-to-day activities and perform other assigned duties to support office efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
