The K Office Assistant
About The Position
Provide administrative and customer service support for the K Office by serving as a primary point of contact for students, families, and campus partners. Responsibilities include answering phones, communicating accurate and timely information, supporting daily departmental operations, and maintaining compliance with FERPA requirements. Assist with package tracking and student notifications through Notifi, while delivering high-quality customer service in both virtual and in-person settings. Support office operations through file maintenance, supply and practice room checkouts, ID card services, and other administrative functions as needed.
Requirements
- Little to no prior experience required.
- Ability to learn and support office and customer service processes and procedures.
- Familiarity with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Strong verbal and written communication skills.
- Ability to provide professional and courteous customer service.
Responsibilities
- Answering phones
- Communicating accurate and timely information
- Supporting departmental operations
- Providing quality customer service experiences – both over the phone and, eventually, in person
- Adhering to the Family Equal Rights and Privacy Act ( FERPA )
- Logging in or arriving to shifts on time
- Using Notifi (package tracking website) to log packages and notify students daily
- Laundry walks
- Filing
- Project and maintenance of files throughout the year
- Handling the checkout of supplies and practice rooms
- Using a desktop PC computer and telecommunication software
- Assisting with ID card issues or ID Card printing
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
