Office Assistant (Legislative and Central Staff Offices)

North Carolina General Assembly•Raleigh, NC

3d•Onsite

About The Position

The North Carolina General Assembly (NCGA) is seeking an enthusiastic, dependable, and highly motivated professional to join our expanding team to serve as a Legislative Services Office Assistant. This is an in-person, non-remote position. An Office Assistant provides front office administrative services and support to both House and Senate Legislative Offices and non-partisan divisions. This support position is unique in that it offers the opportunity to work at the branch of government that is responsible for making, revising, and repealing North Carolina laws. The Office Assistant will serve in a non-partisan capacity, meaning not biased or partisan towards one political party while in the office. The primary responsibility of the Office Assistant is to provide receptionist and clerical support for offices in need of daily or weekly coverage, ensuring efficient operation and workflow. The office assignments vary from day to day and/or week to week, offering variety and new challenges.

Requirements

Graduation from high school or possession of a GED certificate, plus at least two years of related office administrative experience.
Ability to remain non-partisan in a political environment.
Comfortable speaking face to face and on the telephone with legislators, staff, and the general public daily.
Ability to work independently in an office, prioritize tasks, organize and analyze materials, and make responsible decisions.
Experience with creating and updating documents in Microsoft Word and Excel.
Ability to maintain confidentiality and to handle politically sensitive work with maturity.
Ability to maintain composure and work cooperatively under pressure with Legislators, legislative staff, and the public on a daily basis.
Working experience completing and/or maintaining records, reports, and filing systems.
Ability to operate a desk phone, copy machine, scanner, and other office equipment.
Considerable knowledge of office practices, procedures, and professional writing, such as grammar and punctuation.
Willingness and ability to work extended schedules as requested.
Ability to adhere to the scheduled work hours.

Nice To Haves

Customer service experience, including resolving conflicts.
Extensive knowledge working with business software such as Microsoft Office 365.
Demonstrated experience providing support to management.
Experience working in a government agency.

Responsibilities

Serves as the first point of contact to welcome, direct or assist legislators, staff, and visitors.
Answers the telephone, responds to emails, and provides general legislative information to Legislators, legislative staff, and the public.
Drafts and organizes written and verbal communications.
Maintains calendars, schedules, and confirms appointments for legislators and staff.
Sorts and distributes the office’s incoming mail and materials.
Establishes and maintains filing systems for records and correspondences.
Coordinates and provides assistance on projects as needed.
Operates office equipment and new technologies as they are developed and implemented.
Manages and dispenses supply inventory.
Makes copies of correspondence and other printed material as requested.
Performs other duties as assigned by management authority or Legislator.