Office Assistant | Oncology

UPMC•Monroeville, PA

7d•Onsite

About The Position

UPMC Hillman Cancer Center is hiring a full-time Office Assistant to support its medical oncology practice in Monroeville, Pennsylvania. The role supports a patient-focused, collaborative team and involves assisting patients in person and by phone, coordinating appointments, and working with staff and providers to support timely care. The schedule is Monday through Friday during daylight hours, with no evenings, weekends, or holidays.

Requirements

High school diploma or GED.
One year of work experience; experience in a medical office setting is preferred.
Act 34 clearance.

Nice To Haves

Knowledge of medical terminology.
Word processing and computer experience.
Prior experience in an outpatient medical office, comfort with high call volumes, and familiarity with electronic medical records.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient appointments, and relay necessary messages to staff and providers.
Greet and register patients politely and promptly, provide necessary instructions or directions, notify the appropriate department or person of arrivals, and perform check-in and check-out functions.
Maintain a clean, orderly waiting area, including the beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone calls, screen calls, take messages, and provide information.
Maintain and update physician schedules to ensure patients are scheduled properly and appointments are confirmed.
Complete paperwork such as encounter forms and referrals, and use the computer system to generate information needed for billing.
Answer questions about patient appointments and testing.
Comply with UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Use appropriate automated financial management system modules for scheduling, information verification, entering charges, collecting and reconciling co-payments, and other tasks.