Clinical Office Assistant - Medical Oncology & Infusion

St. Elizabeth Healthcare•Fort Thomas, KY

About The Position

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for its Cancer Care Medical Oncology & Infusion Clinic in Ft. Thomas. This unit-based role provides customer-focused service and supports patient flow. Duties vary according to department operations and may include patient registration, scheduling and billing; assisting with pre-certification; collecting insurance information and receiving co-pays or bill payments; retrieving, releasing or collecting medical records; data entry; and answering phones. The assistant resolves routine problems, helps coordinate patient flow and initiates follow-up with appropriate staff as needed. The role requires compliance with applicable patient privacy and confidentiality laws, including HIPAA, and respectful, compassionate interactions with patients, families, visitors and coworkers.

Requirements

High school graduate or GED.
Knowledge of medical terminology.
Computer fluency or literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
One year of experience in an office front-desk role, healthcare registration, scheduling or another patient-facing healthcare position.

Responsibilities

Provide customer-focused service and support patient flow.
Register and schedule patients.
Perform patient billing duties.
Assist with pre-certification when applicable.
Collect insurance information and receive co-pays or bill payments.
Retrieve, release or collect medical records.
Perform data entry and answer phones.
Resolve routine problems and assist with patient flow coordination.
Initiate follow-up with appropriate staff as needed.
Comply with federal, state and local laws and regulations regarding patient privacy and confidentiality, including HIPAA.
Treat patients, families, visitors and coworkers with respect, dignity, kindness and empathy.