Medical Assistant - Oncology Infusion Suite

Baystate Health • Springfield, MA

7h • Onsite

About The Position

Baystate Health is seeking a Medical Assistant to join its Oncology Infusion team in Springfield, Massachusetts. The position works collaboratively with a multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers during examinations, testing, and procedures. The role is part of a career ladder, with the appropriate level determined by the organization.

Depending on the service line, the Medical Assistant may support visits and procedures related to abortion care or pregnancy loss, assist with pelvic and breast exams, cervical cytology screening, and in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures. The role may also support transgender and non-binary patients seeking gender-affirming therapy or surgery.

Requirements

• High school diploma, GED, or HiSET required.
• Current CPR-Basic Life Support for Healthcare Providers from the American Heart Association required.
• MA I: Graduate of an accredited medical assistant program preferred, or demonstrated MA I competencies evaluated by the hiring manager, and at least 1 year of medical office experience.
• MA II: Graduate of an accredited medical assistant program or demonstrated MA II competencies evaluated by the hiring manager, and at least 3 years of current relevant medical assistant experience in a medical practice setting.
• MA III: Graduate of an accredited medical assistant program with at least 5 years of current relevant medical assistant experience preferred, or demonstrated MA III competencies with at least 5 years of current relevant medical assistant experience, or at least 2 years as an MA II at Baystate Health with demonstrated MA III competencies.
• MA IV (internal career ladder): At least 2 years as an MA III at Baystate Health with demonstrated competencies for promotion, graduation from an accredited medical assistant program, and registration or certification through a third-party credentialing body.
• Accepted third-party credentials listed for MA IV include Registered Medical Assistant through ARMA (minimum requirement), registration through AMT, CCMA through NHA or AAMA, or NCMA through NCCT.

Nice To Haves

• Graduation from an accredited medical assistant program is preferred for MA I.
• For MA III, graduation from an accredited medical assistant program with at least 5 years of current relevant medical assistant experience is preferred.

Responsibilities

• Room patients; collect vital signs, review histories, document medications, and complete site-specific screening forms in the Electronic Health Record.
• Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document data within established timeframes.
• Perform provider-approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
• Perform phlebotomy and administer immunizations in accordance with organization policy.
• Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
• As required in some service lines, support visits and procedures for patients seeking abortion services or care for pregnancy loss, including gathering supplies, preparing consents, organizing instruments and medications, and assisting during cervical dilator insertion.
• Assist providers with pelvic and breast exams, cervical cytology screening and associated forms, and in-office surgical procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures.
• Assist transgender and non-binary patients seeking gender-affirming therapy and/or surgery.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, continuing education units, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career opportunities across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings plan with employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED