Office Coordinator | Medical Oncology

UPMC•Pittsburgh, PA

1d•Onsite

About The Position

UPMC Hillman Cancer Center is seeking a full-time Office Coordinator to support its medical oncology office in Natrona Heights. The role is Monday through Friday during daylight hours, with no weekends or holidays required. Travel to the St. Margaret office is required on an as-needed basis. The Office Coordinator manages front office staff in collaboration with the Practice Manager and coordinates front office scheduling and staff assignments. The coordinator serves as a resource for patient, family, staff, and physician needs or concerns. Candidates should have experience in a busy outpatient medical practice. The role offers the opportunity to support an oncology practice and contribute to patient care.

Requirements

Bachelor's degree and at least 6 months of healthcare experience; or an associate's degree in health care or business and at least 1 year of healthcare experience; or a high school diploma and at least 2 years of healthcare experience.
Act 34 clearance.

Nice To Haves

Experience in an outpatient medical office.

Responsibilities

Obtain accurate demographic, next-of-kin, and insurance information, including referrals and authorizations.
Ensure patient scheduling is accurate.
Develop and maintain a patient-centric culture focused on patient arrival and follow-up activities in line with consumerism initiatives, if applicable.
Monitor and meet practice-specific benchmarks, including point-of-service and scheduling measures and template management for timely patient access, if applicable.
Manage front office staff and work closely with the manager to ensure specific needs are met; coordinate scheduling and staff assignments.
Work denial work queues in conjunction with the CBO.
Ensure accuracy of daily charge input for inpatients and outpatients, including CPT and diagnosis codes.
Oversee staff orientation and training, including cross-training, to ensure availability and coverage during vacations, sickness, or peak loads.
Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
Promote positive customer service and interactions in office areas through ongoing staff training, development, and monitoring; seek physician and staff feedback and investigate and resolve customer complaints.
Collaborate with the manager in selecting, monitoring, and evaluating front office staff.