Office Assistant, Family Medicine

TRINITY HEALTH • Minot, ND

6d • $17 - $24 • Onsite

About The Position

The Office Assistant supports daily front-office operations in a family medicine clinic by providing courteous, efficient, and accurate administrative services. The role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and delivers a high standard of customer service. Working with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by organizing records, supporting clear communication, and responding to changing operational needs. The position works in a collaborative, service-oriented team environment and may provide coverage in other reception areas as needed to support continuity of care and clinic operations.

Requirements

• High school diploma or GED; listed as preferred.
• Customer service experience or training is required.
• Ability to communicate effectively in person and by telephone.
• Good judgment in handling incoming calls and in-person patients efficiently and appropriately.
• Strong interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills.
• Ability to handle confidential and sensitive information.
• Ability to work efficiently and multitask in a fast-paced environment.
• Compliance with Trinity privacy and confidentiality standards.

Nice To Haves

• At least six months of customer service experience.
• Experience in a clerical or office setting.
• Knowledge of medical terminology.
• Experience with computer appointment software.

Responsibilities

• Greet and register patients, verify required information, and process payments according to clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages appropriately, and communicate clearly and courteously with patients and staff.
• Prepare forms, update records, manage incoming documents, and support daily administrative tasks.
• Protect patient confidentiality and handle sensitive information in compliance with privacy and organizational policies.
• Provide cross-coverage in other reception or clinic areas during staff absences or periods of high volume.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED